1. Please allow 2-3 business day (various from product to product) for packing and customs clearance.
2. If any order gets stuck at customs, send back or lost during the delivery process, we apologize! The postal service is out of control! ,
3. Please read our shipping and return policy when something happens if possible. You can certainly contact us through Email or Facebook, and we will provide you with the best solution!
We offer two ways of shipping :
1. Standard free shipping. It usually takes 10 to 14 days for your purchased item(s) to arrive. Please understand that the exact arrival time of your item will very likely be affected by your local delivery service. Also, if your shipping address is not clear or specific enough, the shipping process will also be affected in various extent.
2. Express shipping. It includes EMS, DHL, UPS, FedEx, which usually deliver your item(s) to you in about 4 to 7 days. If you want your item(s) arrive in a certain amount of time, this might be your better choice.
3. You can check the shipping status in real time here. (Just fill in the shipping number we provide you.): https://www.17track.net/en.
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Geareach’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, Geareach refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Geareach’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!
Return Policy Refund & Replacement Policies
If any of the products you purchase are faulty and do not work as expected, please contact us to arrange to have them exchanged or refunded. Unfortunately we will not be able to exchange or refund undergarments due to hygiene concerns.
If the price of items you want to exchange it for is greater than the one purchased, a payment for the difference may be required.
Please make sure to also send a proof that the item that you receive is damage (photo/video). We can replace/refund the item that you received damaged within 7 days after the date that you received your order.
Freight collect or COD returns will not be accepted. Shipping charges are NOT refundable.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening. international customer must provide a phone number.
If you have other concerns, please contact our Customer Service via email email@example.com.
For warranties, please return within the products warranty period commencing from the date of successful receipt.
Warranties will be processed by our customer service team within two (2) working days.The time to complete a warranty claim will vary depending on the relevant supplier.
All refunds will be processed within two (2) working days of approval.
Refunds can only be made back to the payment method used for your order.
Please allow up to five (5) days after Geareach has completed your refund for your financial institution to take receipt of the refund into your account.