Shipping & Returns


Shipping

All products will be packed and delivered after we processing with 48 hours.

30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Geareach’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, Geareach refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Geareach’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Easy Returns

Simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!

Return Policy Refund & Replacement Policies

If any of the products you purchase are faulty and do not work as expected, please contact us to arrange to have them exchanged or refunded. Unfortunately we will not be able to exchange or refund undergarments due to hygiene concerns.

If the price of items you want to exchange it for is greater than the one purchased, a payment for the difference may be required.

Please make sure to also send a proof that the item that you receive is damage (photo/video). We can replace/refund the item that you received damaged within 7 days after the date that you received your order.

Freight collect or COD returns will not be accepted. Shipping charges are NOT refundable.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening. international customer must provide a phone number.

If you have other concerns, please contact our Customer Service via email info@geareach.com.

Warranty

For warranties, please return within the products warranty period commencing from the date of successful receipt.

Warranties will be processed by our customer service team within two (2) working days.The time to complete a warranty claim will vary depending on the relevant supplier.

Refund

All refunds will be processed within two (2) working days of approval.

Refunds can only be made back to the payment method used for your order.

Please allow up to five (5) days after Geareach has completed your refund for your financial institution to take receipt of the refund into your account.